Privacy Policy

Your privacy is important to us at Motago AI and its affiliates and subsidiaries (collectively “Motago AI,” “we,” “us,” or “our”), and we are committed to safeguarding, preserving, and respecting your privacy rights.

Motago AI is a service operated by Moldotech LLC (“Moldotech”).

This privacy policy (“Privacy Policy” or “Policy”) describes how we collect, use, disclose, and secure the personal information we gather about you through our website www.motago.ai (the “Site”) and when you engage with or use the services provided on our Site (the “Services”).

For purposes of this Privacy Policy, personal information means data that classifies as personal information, personal data, personally identifiable information, or similar terms under applicable data privacy and security laws and regulations.

1. You Consent to This Policy

You should read this Policy carefully so that you understand our privacy practices. We recommend printing and retaining a copy for your future reference. By accessing, browsing, downloading, or otherwise using the Services, you confirm that you have read, understood, and agreed with this Policy. If you do not agree to this Policy, please do not provide us with your personal information.

We may provide you with additional privacy notices where we believe it is appropriate to do so. It is important that you read this Policy together with any other privacy notice or terms we may provide on specific occasions, so that you are fully aware of how and why we are using your data.

This Privacy Policy does not apply to any information we gather, use or otherwise process on behalf of our customers when they use Motago AI to communicate with their own customers or leads (for example, prospective vehicle purchasers). We protect and secure data in our capacity as a service provider/data processor, but personal information collected and processed by our customers may be governed by our customers' privacy policies and applicable contractual arrangements.

2. What Types of Information Do We Collect?

We collect information you voluntarily provide directly to us and information that we collect automatically when you interact with the Services. The categories of personal information that we collect and the purposes for which we collect that information are described below.

Categories of Personal Information We Collect

The following list describes the categories of personal information we collect.

Analytics Information. We collect certain analytics information automatically as you navigate our Services. This includes cookies, tracking pixels, tags or similar tools, which may collect information about your browser, device, geolocation, and interactions with the Services, Site, or emails.
Contact Information includes name, postal code, address, email address, and phone number. We collect this information when you provide it directly to us when creating an account on behalf of you or your organization.
Payment Information includes name, address, phone number, debit or credit card information, or other payment information of you or your organization. We collect this information when you provide it directly to us.
Social Media Information includes information that you post by sharing on a blog or another social media platform. We only collect this information when you provide it directly to us.

Other Ways We May Collect, Use, or Share the Information

For Legal Purposes. We reserve the right to cooperate with local, provincial, state, federal and international officials in any investigation requiring either personal information or reports about lawful or unlawful user activity on this Site.
To Present the Site. We will use personal information to present our Site and its contents in a suitable and effective manner for you and your device.
To Provide the Services. We will use personal information to provide the Services, including to improve operations and for security purposes.
Service Providers. We may share personal information with service providers and partners to deliver the Services.
Legal, National Security, Internal Protection. Motago AI may disclose personal information to comply with legal obligations.
Customer Service and Communications. We will use your personal information to provide you with customer service, troubleshoot issues, and respond to requests, questions or comments.
Business Transactions or Mergers. We reserve the right to share your personal information to third parties as part of any potential business or asset sale, merger, acquisition, investment, round of funding, or similar type of transaction.
Bankruptcy or Insolvency. In the event of bankruptcy, insolvency, or dissolution proceedings, we may share your personal information with third parties as part of the sale or reorganization process.

3. How Do We Use “Cookies” and Other Tracking Technologies?

We may send one or more cookies to your computer or other device. We may also use other similar technologies such as tracking pixels, tags, or similar tools when you visit our Services.

What Are Cookies?

Cookies are small files created by websites, including our Services, that reside on your computer's hard drive and that store information about your use of a particular website. When you access our Services, we use cookies and other tracking technologies to:

Estimate our audience size and usage patterns;
Store information about your preferences, allowing us to customize our Services;
Contact you to provide you with information or services that you request from us;
Advertise new content, events, and services that relate to your interests;
Provide you with more personalized content that is most relevant to your interest areas;
Recognize when you return to our Services.

What Types of Cookies Do We Use and Why?

Essential: These cookies are required for the operation of the Services and enable you to move around the Services and use its features.
Functionality: These cookies are used to recognize you when you return to the Services.
Analytics, Performance, and Research: These cookies, beacons, and pixels allow us to analyze activities on the Services and improve functionality.
Advertising: These cookies and pixels are used to deliver relevant ads, track ad campaign performance, or track email marketing.

Managing Your Cookies

It may be possible to block cookies by changing your Internet browser settings to refuse all or some cookies. If you choose to block all cookies (including essential cookies), you may not be able to access all or parts of the Services.

4. Advertising and Marketing Choice

We respect your rights in how your personal information is used and shared. We will only send you commercial electronic messages when we have your consent. If at any time you would like to unsubscribe from receiving future emails, you can email us at support@motago.ai or follow the instructions at the bottom of each email/message, and we will promptly remove you from marketing correspondence.

5. How Long Is Your Personal Information Kept

We will retain your personal information until the personal information is no longer necessary to accomplish the purpose for which it was provided. We may retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations, to protect you, other people, and us from fraud, abuse, or unauthorized access, as necessary to protect our legal rights, or for certain business requirements.

6. Our Commitment to Data Security

The security of your personal information is important to us. We take various reasonable organizational, administrative, and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include use of encryption and data access restrictions. However, we cannot and do not guarantee complete security as electronic communications are inherently vulnerable.

7. International Transfers

We are a business based in the United States. Your personal information will be retained and/or transferred to the United States. If you are located outside the United States, your information will be subject to the laws of the local jurisdiction, which may be less protective than the laws in your jurisdiction.

8. Third Party Links

Motago AI's Services may contain links to third-party websites. When we provide links, we do so only as a convenience and we are not responsible for any content of any third-party website or any links contained within. This Policy only applies to Motago AI's Services.

9. Children's Privacy

Protecting the privacy of the very young is especially important. Our Services are not intended for children under 14 years of age, and we do not knowingly collect personal information from children under 14. In the event that we learn that we have collected personal information from a child under age 14 without verification or parental consent, we will immediately delete that information.

10. Your Rights to Access and Correction

You have the right to request access to and correction of your personal information. We will respond to your request within 30 days. Please note that you may only request deletion of your personal information when it is no longer required for the purposes for which it was collected. You also have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

11. Policy Changes

This Policy may change from time to time. If we need to change this Policy at some point in the future, we will post any changes on this page. If we make a significant or material change to this Policy we will notify you via email. Your continued use of the Site constitutes acceptance of the most current version of this Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact our Privacy Officer by email at support@motago.ai

13. Canada

You may challenge our compliance with this Policy by contacting our Privacy Officer at support@motago.ai. If you are located in Canada, if you are unsatisfied with our internal review of your complaint about our privacy practices, you may contact the Office of the Privacy Commissioner of Canada Toll-free: 1-800-282-1376 or the Office of the Information and Privacy Commissioner of Alberta, the Office of the Information and Privacy Commissioner of British Columbia, or the Commission de l'accès à l'information (Quebec) if you are located in those provinces.

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Motago AI does not share personally identifiable information with third parties for their marketing purposes unless you provide us with consent to do so.

Motago AI Privacy Policy